Avril Bowie is located at Brisbane, Australia.
All my product items are gift wrapped. Do you want a note sent with your gift? Just write something special in the comments section of your order and I will pass it on.
*All goods are packed with care and breakages are rare. If however your products do not arrive in one piece, please email or phone in the damage within 48 hours of receiving. The sooner you contact me the sooner I can remedy it. Please keep all the packaging and take photographs of the damaged product and packaging, including the box, and email/text photographs to firstname.lastname@example.org for a replacement or refund. *
Shipping within Australia
Australian orders over $250.00 receive free shipping.
Australian orders under $250.00 have shipping calculated at checkout and you can choose from the Australia Post options.
I ship your packages using standard Australia Post. Please allow 3 – 7 days.
Where possible you will be notified of your tracking number once your package is shipped.
I ship to virtually any address in the world. If your country is not listed in the checkout section, then please email me to rectify it.
In the case of overseas packages we cannot provide a tracking number as the shipping carriers change once the package leaves Australia.
Please allow 10 – 17 working days delivery. If you would like registered post or express delivery please email me.
Please note that all items are hand made and no two are alike. Photos may vary slightly from the item sent. Irregularities in size, form and shade can be found in handmade glass objects and these are part of their unique beauty.
All sales are final unless item is damaged, incorrect or defective.
If you received an incorrect or defective item I will pay the return shipping costs (please email to confirm that I require the item returned before sending) and offer a replacement or refund where possible.
If a package is damaged in transit please photograph package notify me immediately – see above, *top, second paragraph.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes me to process your return once we receive it (3 to 5 business days), and the time it takes PayPal bank to process our refund request (5 to 10 business days).